Telephone triage nurse courses and care navigator training by Telelearning

A leading provider of telephone triage
and care navigation training courses

Available to buy now

Telelearning managing director and author of Telephone Assessment in Primary Care Sally-Anne Pygall is one of the leading experts in telephone triage and consultations in the UK. This book, published in 2023, provides GPs, practice nurses and out-of-hours workers with a practical guide to what is required when undertaking triage or consultations on the telephone.

Telelearning is the only company in the UK to exclusively specialise in triage and consultation training courses in telephone health care.

This makes us the number one provider of telephone triage and consultation training for clinicians. We also provide care navigation and signposting training for non-clinical staff in this unique and often high-risk area of clinical care.

We offer telephone triage training courses for all clinicians working in primary care including nurses, GPs, trainee GPs, pharmacists and paramedics.

Telephone triage courses can be delivered in-house or remotely via Zoom. Please note, this training is not suitable for non-clinical staff.

We offer two telephone training programmes for non-clinical staff such as GP reception and administration staff:

Signposting, Prioritisation and Telephone Communication Skills training: This course will equip GP receptionists with the skills to probe, signpost and prioritise by communicating effectively.

Care Navigator Training: A more in-depth training programme with a view to empowering and upskilling GP receptionists to enquire more about the reason for contact and to direct to potentially differing services.

Get in touch

For more information on any of our telephone training programmes, please complete the enquiry form and we will be in contact.

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