This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.
Signposting & Prioritisation Skills
This online programme looks at the communication and customer service skills require to engage with each caller to gain sufficient information to support the receptionist in being able to sign post to the right provider and to also help prioritise those patients who may require more urgent attention.
Telephone Triage & Consultation Skills
AVAILABLE AS PAPERBACK OR DOWNLOAD DIGITAL PDF
A practical guide for conducting safe and efficient telephone triage and consultations.
We have developed a dedicated range of telephone triage and telephone consultation e-learning courses so that you can invest in your professional development at any time. We also provide e-learning for non-clinical staff at the first point of contact. See demos below for further information.