Telephone Triage Courses

Telephone triage and care navigation training for clinical & non-clinical staff

We are one of the UK's leading providers of telephone triage training courses for GPs, nurses and other clinicians. We also provide care navigation and signposting training for receptionists and other non-clinical staff. Find out more about our training courses below.

Care Navigator Training

An in-depth training programme with a view to empowering and upskilling non-clinical staff to enquire more about the reason for contact and to direct to potentially differing services.

Signposting Prioritisation & Telecommunications Training

This non-clinical training course will equip GP receptionists with the skills to probe, signpost and prioritise by communicating effectively.

Telephone Consultation & Triage Skills

With most GPs, nurses and other clinicians now using the telephone as the first point of contact with their patients, training in this specialist skill is more vital than ever before.

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