Care Navigator Training
An in-depth training programme with a view to empowering and upskilling non-clinical staff to enquire more about the reason for contact and to direct to potentially differing services.
Signposting Prioritisation & Telecommunications Training
This non-clinical training course will equip GP receptionists with the skills to probe, signpost and prioritise by communicating effectively.
Telephone Consultation & Triage Skills
With most GPs, nurses and other clinicians now using the telephone as the first point of contact with their patients, training in this specialist skill is more vital than ever before.