1. Privacy notice

1.1 Who are we?

Telephone Consultation Services Ltd provide telephone triage and consultation services including training, consultancy, online learning courses and resources for healthcare professionals in the UK, Europe and rest of the world. Our courses are delivered via face to face training sessions, as well as e-learning programmes which can be purchased from our website, www.telelearning.co.uk This Policy applies to our collection and use of your personal data in connection with the delivery of our services.
Our Data Protection Officer (DPO) / GDPR Owner and data protection representatives can be contacted directly here:
• (sap@telelearning.co.uk) • (+44 191 5208307)
The personal data we would like to collect from you is:

 

Personal data type:	Source (where Telephone Consultation Services Ltd obtained the personal data from if it has not been collected directly from you, the data subject. Note if the personal data has been accessed from publicly accessible sources):
Your name, email, telephone number, address and organisation name	When purchasing a product from our website at www.telelearning.co.uk
Your name, telephone number, email, organisation name	When completing an enquiry form on our website at www.telelearning.co.uk
Your name, email, telephone number, address and organisation name	When booking a place on one of our courses via our website
Your name, email, telephone number, address and organisation name	When making a booking for one of our courses, or online learning programmes over the telephone

The personal data we collect will be used for the following purposes:

• To enable us to provide you with access to our training courses and make bookings for you/your staff
  • We require your information so that we can make relevant bookings, and deliver the course according to your requirements
• To enable us to run and operate our website:
  • We require your information so that we can provide you with access to our products and services via the website and Learning Management System
• To enable us to fulfil your order and process payments on our website for our products / services (www.telelearning.co.uk)
  • We will use the information you provide us when placing an order only to provide the service that you order. We do not share this information with other third-parties except to the extent necessary to provide the service.
• To enable us to setup your account and login details on our Learning Management System so that you can access the course(s) purchased from the Telelearning website
• To enable us to contact you if you have any difficulty after placing your order, or when accessing the Telelearning Learning Management System
• To enable us to deliver our customer service:
  • The information you provide helps us respond to your customer service requests and support needs more efficiently
• To enable us to enter into a contract to deliver training or consultancy for you or your organisation:
  • We may use your information to send out transactional emails e.g. quotations, service contracts, invoices etc.
• To send periodic emails:
  • We may use your email address to send user information and updates pertaining to your order. It may also be used to respond to enquiries, queries and/or other requests.

Our legal basis for processing of the personal data:

• To enable us to fulfil our contractual obligations with you in the delivery of the products or services you have requested from us.

Any legitimate interests pursued by us, or third parties we use, are as follows:

• We use Google Analytics to enable us to monitor our website statistics.

1.2 Consent

1.2.1 How do we gain your consent?

When you provide us with your personal information to complete an order on our website, make a booking over the phone, or complete an online enquiry form we imply that you consent to our collecting your data and using it for that specific reason only.

We will collect your personal data from you only if you voluntarily submit such information to us. As a user you can always refuse to supply personal data, except this may prevent you from engaging in certain site related activites.

If we ask for your personal information for a secondary reason, for example so that we can send you marketing information by email, we will either ask you directly for your expressed consent, or provide you with the opportunity to say no.

You may withdraw consent at any time by contacting sap@telelearning.co.uk

1.3 Disclosure

Telephone Consultation Services Ltd will not pass on your personal data to any third parties unless we are required by law to do so. Your data will be used solely for the purposes described above.

1.4 Website hosting

Our website is hosted on WPEngine. They provide us with the online infrastructure on which our e-commerce platform and Learning Management System require to function. Your data is stored in private databases behind a secured firewall.

1.5 Use of COOKIES

What are they?

A cookie is a small file that a website transfers to the cookie file of the browser on your device so that the website can remember who you are.

We use cookies to help you navigate our website efficiently and to perform certain functions, including site traffic analysis and logging in to our Learning Management Cookies do not compromise the security of a website.

Some cookies can collect personal information, including information you disclose like your username.

We use two types of cookies on our website – “session” cookies that are temporary cookies that remain on your browser only while you’re on our site, and “persistent” cookies, that remain on your browser for much longer.

Do I want to stop them?

Many cookies are used to enhance the usability or functionality of a website; therefore disabling cookies may prevent you from using certain parts of this website.

We explain the cookies we use in the table below. If you wish to restrict or block all the cookies which are set by our website (which as we say may prevent you from using certain parts of the site), or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

For more information go to www.aboutcookies.org

Which cookies are being used on this site?

We use two different types of cookies on this website – those that are strictly necessary for our website to function, functionality cookies and performance/analytics cookies.

Strictly Necessary cookies: These are cookies that are essential for our website to work correctly. They may be required for system administration and cannot be switched off.

Analytics and Performance cookies: These are used for internal purposes to help us understand how you interact with our site, so we can provide you with an improved user experience e.g. to assess the performance of our website, or to test different design ideas for the website.

We use Google Analytics to perform these services for us. These cookies are used to collect information about how visitors use our site.

They are placed on the site by Google, Inc an American Corporation. It collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited on the site.

This information is then used by Google to make reports for us and to help us improve the site.

For more information visit http://www.google.com/intl/en/policies/privacy/

1.6 Payments

When you make a payment for our products or services on the website, we process your payment transaction via our third-party payment provider, PayPal.

In order to make a payment through the PayPal service, you must provide personal information such as name, address, email address, credit card, debit card or bank account information.

This is required so that PayPal can process your transactions, protect you against fraud, and contact you should the need arise in administering the PayPal services.

The PayPal payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our online store.

View the complete PayPal Privacy Policy for Payment Processing Services.

1.7 Data Retention period

Telephone Consultation Services Ltd will process your personal data and will store the personal data until you request this to be removed from our systems, or we delete the data when archiving old orders or user accounts.

This will enable us to provide you with access to the products you have purchased from us and for us to be able to provide you with support for a period following purchase.

1.8 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Telephone Consultation Services Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 1.9 below.

1.9 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Telephone Consultation Services Ltd, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Telephone Consultation Services Ltd’s data protection representative, Sally-Anne Pygall – sap@telelearning.co.uk

1.10 Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review frequently.

Changes and clarifications will take immediate effect upon the posting on the website.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

1.11 Acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not continue to user our site.

Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

1.12 Questions and contact information

If you would like to access, correct, amend or delete any personal information we hold about you, register a complaint, or simply request further information please see contact details of our Data Protection Officer:

Sally-Anne Pygall
Westgarth, Benridge Bank,
West Rainton, Houghton-le-Spring
DH4 6NN

Email: sap@telelearning.co.uk
Telephone: + 44 (0)7533 072 621

Last updated: 22 November 2022