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We run Telephone Triage and Consultation Skills training events suitable for all clinicians carrying out telephone triage and consultations.

Telelearning Scheduled Training Events

Dates & Venues

More dates coming soon.

RCGP Training Events

Dates & Venues

More dates coming soon.

Course Descriptions

Full Day Telephone Consultation and Triage Skills Training Workshop

During our Full Day Telephone Triage and Consultation Skills workshop, you will study the skills and tools required for effective and safe telephone assessments within health care settings. The course includes telephone communication skills, history taking in the absence of visual or physical confirmation, safety netting and medico-legal concerns related to telephone assessments. This full day course (7 hours including breaks) is suitable for all clinicians carrying out telephone triage and consultations.

2 Day Telephone Consultation and Triage Skills Training Workshop

Our 2 Day Telephone Triage and Consultation Skills Course provides further opportunities to consolidate the learning from our full day course through the additional use of scenario work. We look further into real-life situations, such as managing difficult callers and what constitutes difficult behaviour. We will also look at the protocols required for the implementation of a telephone triage and consultation service, with the aim of your service developing their own in-house protocol for the management of a telephone service.

Do you have specific requirements?

If you would like to discuss your specific training requirements, please don’t hesitate to get in touch. ¬†We have delivered training across the UK and abroad, to all kinds of different healthcare organisations and groups.