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Setting Up a Total Triage Telephone System

Many surgeries are looking to move to a ‘Total Triage’ system (often referrred to as Dr First or GP Access) to cope with demand for appointments. This type of system requires immense pre-planning on both a logistical and clinical risk front.

Telelearning can provide training and consultancy services to help inform you of what needs to be done to prepare for this type of appointment system. We can tell you exactly what’s required when setting up telephone consultation or advice lines for patients, including what data protection issues need to be considered and how telephone interactions can be best used in your organisation. We will also help to minimise risks related to non-adherence to policy and a lack of standardisation or unacceptable variability. With our expert knowledge and years’ of experience in the industry, we are able to offer specialist consultancy services related to telephone triage and consultation work as well as other telephone services such as helplines.

Where telephone consultations are being recorded or implemented for the first time, Telelearning can advise on:

  • How to set up teleconsultation systems
  • What equipment may be required
  • What Clinical Governance structures would support best practice i.e. monitoring and quality assurance of telephone consultations
  • Advice on the use of Clinical Decision Support Systems – strengths and weakness, implementation of CDSS, audit and quality assurance of CDSS users

For more information on total triage systems or setting up telephone services, please call us on +44 (0) 191 520 8307 or send us your enquiry.