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Telephone Triage Protocols for Nurses

Do you have protocols in place for staff using telephone triage systems? Telelearning can provide expert training and information for nursing staff, helping them to develop and use protocols to ensure that patients receive standardised assessment and the correct information. This information will be evidence-based on a specific range of conditions and in accordance with NICE Guidelines, local service provisions and best practice.

Telephone and triage protocols can be developed with your organisation to suit your exact needs, for example, protocols on managing common complaints such as fever in a child, childhood vaccinations, headaches, vomiting or diarrhoea. Standard protocols can be provided by Telelearning as a ‘one off’ service or we can continually review your protocols and provide updates at a mutually agreed time span or on an ongoing basis.

For more information on protocols for nurses, please call us on +44 (0) 191 520 8307 or send us your enquiry.