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We offer expert advice and consultancy in all areas of telephone triage and telephone consultation services.

Training

In-House Training

Telelearning provide half-day, 1 day and 2 day in-house training workshops suitable for clinicians and non-clinicians, with topics such as telephone triage and consultation skills, communication and customer care skills and how to prepare for a total triage service.

 

E-Learning Courses

Where staff are unable to access in house training, or prefer other educational formats, we have developed a range of exclusive online training courses for healthcare professionals looking to improve their telephone triage and consultation skills.

Books & Resources

Director, Sally-Anne Pygall has written two comprehensive e-books to support healthcare professionals looking to develop and update their telephone triage and telephone consultation skills and knowledge.

Consultancy

Expert Witness

If you’re looking for an independant assessor or expert witness for an incident relating to telephone triage, Telelearning can act as an expert witness in court or to assess and report on telephone calls which have resulted in a serious incident.

Quality Audit

Telelearning can work with your organisation to develop bespoke audit services that will enable you to carry out an audit of your telephone triage or consultation work. Alternatively, we can carry out an audit on behalf of your organisation.

Setting Up Telephone Services

When setting up telephone consultation or advice lines for patients, many organisations are unaware of what’s required and how telephone interactions can be best used in their organisation. Telelearning are able to offer advice and assistance with setting up telephone and triage services. We know this area inside out and can help you to minimise the risks and get the most out of your new system.

 

Protocols For Nurses

Telelearning can provide training and information for nursing staff on developing and using protocols to ensure patients receive standardised assessment and information that is evidence based on specific ranges of conditions.