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Telephone Triage & Consultation Skills - Module 3 V1.2 - The Telephone Triage Model

Telephone Triage & Consultation Skills – Module 3 v1.3 – The Telephone Triage Model (E-Learning Programme)

£40.00

Module 3 is titled The Telephone Triage Model (Est. learning time 30 – 60 mins) and contains information on a telephone triage model which comprehensively addresses what is required to take a call from beginning to conclusion.

The module has been designed to take you through the three key stages of a call; from the introduction, to a structured information gathering technique and finally managing the call closure with information on safety netting, negotiating skills and what to do if the caller doesn't agree with your advice. This module includes practical tips on handling most calls and includes a generic information gathering protocol which can be applied to almost any clinical assessment over the phone.

The Order Process

Once you have placed your order, you will receive two emails, one will be your order confirmation, and the other will include your login details enabling you to login  to our Learning Management System to view your e-learning course.  You should receive your order confirmation and login details within 15 minutes of placing your order, if you don't get these within that time period, please check your email Spam folder.

SKU: TTCS-M3-130 Categories: , Tag:

Description

The Telephone Triage & Consultation Skills E-learning programme provides expert information and learning on how to carry out telephone triages and consultations within the healthcare industry. The programme is made up of three separate modules which work together to offer a comprehensive understanding of the topic.

Module 3 – The Telephone Triage Model – contains information on a telephone triage model which comprehensively addresses what is required to take a call from beginning to conclusion. The module has been designed to take you through the three key stages of a call; from the introduction, to a structured information gathering technique and finally managing the call closure with information on safety netting, negotiating skills and what to do if the caller doesn’t agree with your advice. This module includes practical tips on handling most calls and includes a generic information gathering protocol which can be applied to almost any clinical assessment over the phone.

The estimated learning time for this module is 30 – 60 minutes. The programme is accessed online and can be picked up and left at any time, with the option of reading the information as many times as required. Once purchased, the programme is available indefinitely.

Please note, it is one licence per user and therefore if you wish to have more than one person access the programme you must buy the appropriate number of licences. Discounts are available for multiple licenses, just contact us for more information.

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