skip to Main Content
Call Us Today: +44 (0)191 520 8307 / +44 (0)7533 072 621
Telephone Triage & Consultation Skills - Elearning Programme

Telephone Triage & Consultation Skills E-Learning Programme v1.3 – Modules 1, 2 & 3 (E-Learning Programme Dec 2020)



This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.

Whether you’re new to telephone healthcare or an experienced tele triager, our E-learning course will support you in understanding what is involved in this highly specialised skill area. Many clinicians carry out telephone triages and consultations without being appropriately trained, relying on their experience in dealing with patients face-to-face instead. However, telephone assessments are completely different and carry huge risks for the patient and the clinicians, so they require specific knowledge and skills.

The Telephone Triage Skills Online Training Programme is made up of three modules, each of which can be purchased separately. However, it is recommended that to achieve the full learning potential that all 3 modules are purchased, as each module may refer to content from the other modules.

The Telephone Triage Skills Online Training Programme modules contain learning on:

  • Module 1 – Benefits, Risks and Quality Assurance (Est. learning time 30 mins)
  • Module 2 – Communicating & Questioning Techniques (Est. learning time 30 mins)
  • Module 3 – The Telephone Triage Model (Est.learning time 30 – 60 mins)

Access to Online Products:

Access to any online product is limited to 3 months after the purchase date. After this time, you will no longer be able to view the information or request a certificate of completion. If you have any questions on accessing the online modules or programmes, please contact us.

The Order Process

Once you have placed your order, you will receive two emails, one will be your order confirmation, and the other will include your login details enabling you to login  to our Learning Management System to view your e-learning course.  You should receive your order confirmation and login details within 15 minutes of placing your order, if you don’t get these within that time period, please check your email Spam folder.

If using a phone, iPad or tablet, some slides may not load correctly.  We therefore strongly advise that you use a PC or laptop to access the programme, we cannot be held responsible for incomplete programmes if using a handheld device.  We also advise you to use an up to date version of Google Chrome as your Internet Browser to access the progamme where possible.

SKU: TTCS-M123-1220 Categories: ,


The Telephone Triage & Consultation Skills E-Learning Programme has been designed to lead the learner through the various areas of telephone triages and consultations; from the benefits and risks, how to manage the risks and how to take a call from beginning to end, to clinical governance arrangements, documentation standards and medico-legal issues which may be encountered. The programme features an excellent mixture of interactive elements and differing formats to keep the learner stimulated. It contains both textual and audio information, so speakers or earphones are recommended.

The programme consists of three modules, which have been designed to capture specific areas of learning. Although they can be purchased separately, the modules are interlinked and often reference each other, so purchasing the complete programme is advisable. Each module has a knowledge test, which on successful completion, provides the option of requesting a CPD certificate.

This E-learning programme is accessed online and can be picked up and left at any time, with the option of reading the information as many times as required. This means that busy healthcare professionals can complete the programme in their spare time.  Depending on the learner’s style, the full programme will take 3 hours to complete. Individual modules will take between 30 and 60 minutes to complete.

Please note, it is one licence per user and therefore if you wish to have more than one person access the programme you must buy the appropriate number of licences. Discounts are available for multiple licenses, just contact us for more information.

View a short demo of the course content here.

How will you benefit from improving your Telephone Triage skills?

  • Reduced medico-legal risks
  • More efficient services – saves clinicians’ time and reduces costs
  • Improved outcome for patients
  • Better management of appointments and demand for home visits
  • Higher levels of patient and clinician satisfaction

What does our programme offer?

  • A course which can be completed at any time as long as you have access to the internet
  • Unlimited access – you can pick up and return to the course as many times as you like
  • A CPD certificate for approximately 3 hours of learning time
  • High quality, practical information on taking calls
  • Real world tools and techniques
  • Case studies and calls to listen to