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Planning for a Total Triage Service Delivery Model

(Also referred to as Dr First)

Within the healthcare industry, demand for appointments is increasingly outweighing the capacity to meet the demand. As a result, many practices are moving to a service delivery model of ‘total triage’. Often referred to as ‘Dr First’ or ‘GP Access’, this model is designed to redirect many face-to face-appointments to telephone management, where is is safe to do so. Our Planning for a Total Triage Service Delivery Model training and consultancy service supports practices in moving to this complex and often diverse delivery model.

Whether you’re thinking of changing to a total triage model, or a hybrid model whereby phone interaction assists appointment making on busy days, preparation is key; staff resourcing and skill sets, patient communications and equipment are just some of the problems you will need to consider.

Our expert training and consultancy services are available to assist you with the planning and implementation of your telephone triage system. We provide bespoke training for clinical and non clinical staff in which we raise both an awareness of what is required by all staff groups, as well as motivation in what can sometimes be an anxious time for your team. We will provide several tools and techniques to support your move to the new model, including practical advice on setting up your systems, how to communicate with and involve patients, equipment considerations and how to ensure you’re ready for the change.

Assistance can be offered in just one day, but the total length of time spent with your practice is entirely up to you – you decide how many hours you want us to be there. After delivery of the training, you have continued access to information and advice from us for a limited time.

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    If you would like to discuss your specific training requirements, please don’t hesitate to get in touch.  We have delivered training across the UK and abroad, to all kinds of different healthcare organisations and groups.